Nick Postagulous
Friday, February 04, 2005
I [heart] Indian Tech Support
So, since a little before Christmas, our internet at home has been wonky. I say wonky, and not slow, because it was only partly slow. Our download speed was 250ish whatevers but our upload speed was only like 17 whatevers. 17 is very slow.
In mid January, I called and got some corn-fed Iowa nerd who didn't help me worth crap. "Have you installed any new software?" No. "I want you to reboot the computer." Yawn. That was it. He basically said he'd check something out but called me back to let me know to live with it.
Yesterday, since I never had, I pushed the reset button on the DSL modem. Then the internet didn't work at all.
And see, in the slowness, even though it was nearly impossible to get to a web page (lots of asking through the uploadness there) I was still able to get music off AllofMP3 since their catalog is installed on my computer.
So, I call. I get tech support.
She said her name was Tanya, but it probably really isn't. She had me:
- Try to get on the internet
- Delete cookies, delete temp internet stuff
- Try getting online again
- Reboot
- Go to some http://number thing which was a login
- log in, read some versions to her
- enable remote access to the modem so she could update the modem's software
I didn't even realize the modem had software. And now that I think about it, that login was probably something resident inside the modem itself.
During the modem upgrade, she asked how my day was. "It was pretty good. It's been raining and I have to check flow monitors, so I got all muddy, but I was listening to my walkman, so it was pretty fun."
I then asked if she was in India. She was. "Cool" I said. I asked how her day was, but then remembered it was morning. "Yes, it's 6:34 a.m." she said. That's odd, since it was 6:50something our time. Clock slow?
I told her Good Morning and she laughed in a way that I could tell she was really sleepy. The upgrade finished. She told me to get online and it worked. I told her she was great, and she is.
Hurray. Tonya the Indian Tech Support Gal Rocks!
