Nick Postagulous
Tuesday, April 13, 2004
Quantity Two Means Each
Without going into too much detail, as it just plain irritates me to think about it, I'll be shipping the two shocks I got in early March back to JCWhitney today. As you recall, the description for the shocks was as follows:
Item GAS RYDER SPRING SEAT SHOCK ABSORBERS Note: Qty: 2; Front; All (Exc. ABS); Part number does not include VST.
Quantity of 1 Total Price:$78.99
Status: Shipped via UPS Shipping 2004-03-11
Item GAS RYDER SPRING SEAT SHOCK ABSORBERS Note: Qty: 2; Rear; All (Exc. ABS); Part number does not include VST.
Quantity of 1 Total Price:$77.99
Status: Shipped via UPS Shipping 2004-03-11
After some price comparisons online, JCWhitney had the best prices. Autozone had the same shocks for $40 each, but here was two for around $80, plus, I wanted to get a cheesey chrome palm tree license plate surround. In fact, this license plate surround was the source of all my ills with this order, as they also didn't ship the right gear oil the first time.
The first time I called JCWhitney, the gal said, basically, "Oh, you're right. Clearly the description says two shocks. The computer sent an order to the factory for only one each. We'll get the other two right out to you." But nothing ever came.
On April 2, I called again. Recall that I ordered these on March 2, so it was my one month anniversary with them. Yay. At this time, the same thing happened, but the gal said that the first gal only put a note that they needed to be shipped and didn't' actually put in the order. This gal said she would put in the order and I'd have my two additional shocks by Friday, meaning, that Friday we just had.
Yesterday, I called again. After talking with one gal, I was then transferred to Michele. Michele told me that the description did not say quantity two. I emailed the receipt they had sent me to her boss. I also printed it out so I could fax it to Michele. About two minutes after I sent the email, Michelle's tone changed, and so did her argument. She said that quantity two meant you should order two, not that there were actually two shocks in the set. I told her that it seems obvious that it does mean two since your prices are double what others are and it says that there are two. In fact, "each" would be a good way to describe what she was saying "quantity 2" meant. Michele had to check on something and would wait for my fax. She told me she would call me back within the hour. It was 4:30 pm.
At 7:30 pm, Michele called back, but Alison and I were at Publix buying milk. Michelle's message insisted I was in the wrong but that JCWhitney was so good that they'd allow me to have another two shocks for free since there was this misunderstanding. I think she said, "So, essentially, you're getting two free shocks." about three times. I still have the message on the answering machine.
I called back and asked for Michele. She was busy, so I talked to Cassie. Cassie understood the situation perfectly and it was decided that the best thing for me to do was to return the shocks. She would reimburse me for the shipping cost. Then I could buy the shocks somewhere else that actually had correct prices. Cassie had actually tried to alter the description, but it wasn't within her authority. Basically, the website clearly indicates two shocks and has the price that is correct for two shocks, but when the order goes out to the factory, it is only one ordered.
I can get the same cheapo shocks at Autozone, sans shipping, for $40 each. Or, do the KYB AGX thing.
Well, that wasn't the short version was it.
