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COMMUNICATIONS TABLE OF
CONTENTS
1.
Communications:
The key to successful human relations.
2. What is communications?
3. Benefits of successful communications.
4. Communications skills can be learned.
5. Favorable attitudes for improving communication
skills.
6. The golden of rule of communications.
7. The foundation of good communications –
understanding human behavior.
8. Understanding your self.
9. Understanding others.
10. Basic communication styles.
11. Barriers to communications and how to overcome
them.
12. The authentic communicator.
13. Listening – the key to understanding.
14. The benefits of active listening.
15. Levels of communications.
16. Attitudes for effective listening.
17. Barriers to listening.
18. Involving the other person in communications.
19. Effective listening pays off.
20. Nonverbal communications – the silent but
powerful language.
21. Understanding the total message.
22. Reading body language.
23. Telecommunications – spanning time and space.
24. The telephone – the most common communications.
25. Getting full benefits from telephone.
26. Selecting the right technology.
27. Computer communications.
28. Fax communications.
29. Communicating by the written word.
30. Use of writing to communicate.
31. Preparation for written communications.
32. The visual connection.
33. Writing to customers.
34. Communications as a marketing tool.
35. Communicating through personal selling.
36. Service for repeat business.
37. Communicating with consumers.
38. Intra company communications.
39. Problem solving through communications.
40. Problem prevention.
41. Choosing an approach to solving communications
problems.
42. Communications as a coaching tool.
43. The emotional factor.
44. Communicating effectively in groups.
45. Multiple opportunities.
46. Planning for a meeting.
47. Types of meetings.
48. Tactics to make the meeting meaningful.
49. Preparing and delivering a presentation.
50. Communications -putting it all together.
51. Communications is living.
52. Communications is working.
53. Communications is sharing.
54. Communications is growing.